System Security Features
7x24x365 Availability Management:
- SBI provides a process to manage the availability of the applications, database, systems and hardware.
- SBI delivers a process to recover from a disaster in a predictable time with applications and data synchronized.
- SBI has a process to guarantee that from the time a security patch is available from R&D it is applied to the production systems in a known period of time.
- SBI delivers a process to insure that an independent audit is performed at least once a year.
- SBI provides a process to escalate problems to resolution.
- SBI provides a process to take high priority fixes from the development team and apply them in a predictable amount of time.
- SBI provides a process to insure, on a periodic basis, there are adequate hardware and software resources to deliver a specified level of application performance.
- SBI has a process to add and shed infrastructure (computers & people) as load increases and decreases.
- Managed and maintained to industry standards
- Certified configurations with integration throughout the entire technology stack
- Third party applications part of certified configurations
- Defined solid Change Control Policies
- Created solid Configuration Management
- Dedicated experts available 24/7 by 365 to resolve and proactively identify service interruptions